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returns

We want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a return policy with certain conditions.

return request timeframe

  • You must submit a return request through our website using our Return form within 3 days of receiving your order.

unboxing video/images requirement

  • To apply for a return request, you must provide an unboxing video and images of the product (The minimum allowed files up to 10 and allowed size is 30MB).
  • This is to ensure that the product is in its original condition and has not been used or tampered with.

return process

  • Submit a return request through our website using our Return form within 3 days of receiving your order.
  • Provide an ‘Unboxing video and images’ of the product.
  • Our team will review your return request and respond with instructions.

replacement guarantee

  • We offer a replacement guarantee, where we’ll provide a free replacement for any defective or damaged product.
  • Please note that we don’t offer refunds, only replacements. 

custom orders

  • Please note that custom orders are final and cannot be returned or exchanged.
  • We recommend carefully reviewing your custom order details before placing an order.

not eligible for returns

The following cases are not eligible for returns:

  1. Custom orders: Custom phone cases with personalized designs, images, or text are final sale and cannot be returned.
  2. Used or worn cases: Phone cases that have been used, worn, or altered in any way are not eligible for returns.
  3. Minor variations: Minor variations in color, design, or material are not considered defects and are not eligible for returns.
  4. Cases with normal wear and tear: Phone cases that show normal wear and tear, such as scratches or fading, are not eligible for returns.
  5. Cases damaged by customer: Phone cases that are damaged by the customer, such as dropped or crushed cases, are not eligible for returns.
  6. Cases with missing or damaged packaging: Phone cases that are returned without original packaging or with damaged packaging are not eligible for returns.
  7. Cases returned after 3 days: Phone cases returned after the 3-day return window are not eligible for returns.
  8. Cases that have been altered or modified: Phone cases that have been altered or modified in any way, such as painting or engraving, are not eligible for returns.
  9. Final sale items: Phone cases marked as “final sale” or “clearance” are not eligible for returns.
  10. Cases with no defects: Phone cases that are returned without any defects or issues are not eligible for returns.

important notes

  • We reserve the right to reject any return request that does not meet our return policy conditions.

By shopping with us, you acknowledge that you’ve read and agree to our Return Policy.